Refund & Cancellation Policy

Effective: July 20, 2026

This policy explains how refunds and cancellations work for CRWLR subscriptions ("Service"), operated by CRWLR Ltd. ("CRWLR", "we", "us"). It supplements our Terms of Service, which govern your use of the Service generally.

1. 14-Day Money-Back Guarantee

If you are not satisfied with CRWLR, request a refund within 14 days of your first subscription payment and we will refund it in full — no questions asked. This applies to the first payment on any paid plan (Starter or Pro), whether billed monthly or annually.

2. Renewals and Upgrades

The 14-day guarantee applies only to your first payment. Renewal charges (your subscription billing again at the end of a period) and mid-cycle plan upgrades are non-refundable, except where required by applicable law.

3. Cancelling Your Subscription

You can cancel anytime, self-serve, from the billing portal in your account settings. Cancellation takes effect at the end of your current billing period — you keep full access until then. We do not provide partial-period refunds for time remaining on a cancelled subscription outside the 14-day window in Section 1.

4. Free Trial

New accounts get 2 free scans with no credit card required. The free trial is how you evaluate CRWLR before paying — it never generates a charge, so there is nothing to refund until you choose to subscribe.

5. How to Request a Refund

Email contact@crwlr.io from the email address on your account, and include your workspace email or invoice number so we can find your payment quickly. Approved refunds are processed to your original payment method, typically within 5–10 business days.

6. One Guarantee Per Customer

The 14-day money-back guarantee is available once per customer or organization. We ask for your understanding here — this limit exists to keep the guarantee sustainable and prevent repeat signup abuse, not to make things harder for genuine first-time customers.

7. Your Statutory Rights

Nothing in this policy limits any non-waivable statutory right you have as a consumer under the laws of your jurisdiction. Where local law grants you stronger refund or cancellation rights than this policy, those rights apply.

8. Before You Dispute a Charge

If something looks wrong on your bill, please contact us first at contact@crwlr.io before filing a chargeback with your card issuer. We can usually resolve billing issues — refunds, cancellations, invoice corrections — faster and more simply than a card dispute, which can take your issuer weeks to settle.

9. Contact

Questions about this policy or a specific charge: contact@crwlr.io.